Privacy Policy

Last updated: 13 November 2026

1. Introduction

HeaterSIM is committed to protecting your privacy. This policy explains how we collect, use and safeguard personal information when you visit our website or contact us.

2. Information We Collect

When you contact us through our website, we may collect:

• Your name and company name
• Your email address and telephone number
• Information provided in your enquiry

We may also collect basic technical information, such as IP addresses and browser information, through website server logs.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests
• Discuss our engineering services and potential projects
• Maintain relevant business correspondence
• Protect and maintain our website

We process enquiry information where necessary for our legitimate business interests in responding to enquiries and developing business relationships, or to take steps requested before entering into a contract.

We process technical information where necessary for our legitimate interests in maintaining website security and functionality.

4. Sharing Your Information

We do not sell your personal information. Information may be shared with trusted service providers, such as website hosting and email providers, where necessary to operate our business. We may also disclose information where required by law.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including maintaining relevant business records and meeting legal obligations.

7. Cookies

Our website may use essential cookies or similar technologies required for security and basic functionality. Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where required.

8. Your Rights

Under applicable data protection law, including the UK GDPR, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict or object to certain processing
• Request data portability, where applicable

These rights are subject to applicable legal conditions and exceptions. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk .

9. External Websites

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through our website.

Contact HeaterSIM